Business coach, back-office, call centre and contact centre expert, owner of the Development Support Zone - a project supporting teams and organisations in meeting and exceeding set goals. Management consultant for establishing and restructuring back-office and sales frameworks.
- Negotiation techniques nr 1/2018
- Premium product, premium customer nr 5/2018
- Sales etiquette: "I'd like to introduce you to..." nr 9/2019
- Learn... how to learn nr 9/2019